Terms & Conditions

  • Late check-outs are subject to availability, we can only confirm 1 week prior to arrival.   
  • Bookings will be held provisionally for up to 14 days, at which time the reservation must be confirmed or released.
  • A 20% non-refundable deposit is required within 14 days of confirming the reservation.
  • A 50% non-refundable deposit is required within 14 days of confirming reservations in Hot & Festive Seasons.
  • The balance of payment is due at 30 days prior to the arrival date.
  • La Clé des Montagnes reserves the right to ask for full payment on high demand dates.
  • Rates are quoted in South African Rand (ZAR), include VAT and are subject to change.
  • A minimum stay requirement of 2 nights applies to all stays during Hot & Festive Seasons.
  • The amount stated on the invoice is what must be received by La Clé des Montagnes. ALL bank charges are to be settled and recovered by the client.
  • Specific rooms within a category can be requested at the Village or Lodge, however we cannot guarantee their availability. La Clé des Montagnes reserves the right to re-allocate bookings to rooms within the same room category as required without prior notice.

 

CANCELLATIONS:

  • In the event of any reservation being cancelled after La Clé des Montagnes has issued a confirmation, the following cancellation fees will be charged:
    • 20% of the reservation value if cancelled between confirmation and 61 days prior to arrival.
    • 50% of the reservation value if cancelled between 60 days and 31 days prior to arrival.
    • 100% of the reservation value if cancelled within 30 days prior to arrival.
  • Cancellations must be received in writing.
  • La Clé des Montagnes’ cancellation policy also applies to confirmed bookings that reduce their length of stay. The above cancellation fees will apply on the released night/s.
  • La Clé des Montagnes reserves the right to apply the cancellation policy to reservations that release their original confirmed dates and amend to future dates.